Partner Success Manager

About Jivox
Jivox is transforming the way the world experiences digital marketing by connecting brands with their audiences in the most personalized way. Jivox’s Dynamic Creative technology drives engagement and digital commerce across paid and owned media, delivering ROI by reducing production costs and increasing media performance using big data, AI/machine learning, Dynamic Creative Optimization (DCO), and identity technologies. Jivox Kairos Purchase Prediction Engine drives sales by matching the right products with consumers that have the highest purchase intent. Jivox is trusted by hundreds of leading companies including Electronic Arts, Marriott International, Mazda, Nestle, T-Mobile, Unilever and more. Jivox has been recognized by Forrester as a leader in creative advertising technologies.

Designation​: Partner Success Manager

Roles & Responsibilities

  • Develop a deep understanding of Jivox IQ Technology and Product
  • Collaborate with partner teams to identify pre-sales and partner success strategies
  • Efficiently deliver product demos and training, both online and onsite, to Jivox’s partners
  • Partner with the Business Development and Product teams to document partner offerings and technical requirements
  • Facilitate and support product functionality inquiries and technical aspects of the business development and partner on-boarding processes

Partner Management

  • Assist business development team members throughout the process by providing product demos and addressing technical questions and requirements
  • Be the single technical point of contact for our partners and drive resolutions to inquiries and issues in a timely, proactive manner
  • Troubleshoot technical issues faced by partners during integration work

Partner Implementation & Strategy

  • Lead end to end partner integration discussions to gather requirements and communicate with internal product teams regarding feasibility
  • Liaise with the Product and Engineering teams to support implementation of these integrations:
  • Use first-hand partner knowledge to impact product strategy to ensure Jivox’s offerings continue to satisfy its largest and most strategic partner needs

Requirements & Qualifications

  • Bachelor’s degree in engineering, computer science, mathematics, statistics or other analytical subject. Masters preferred.
  • Deep experience working with platforms & APIs
  • High competency in communicating complex technical issues to both technical and non-technical audiences of varying levels of experience, background, and seniority
  • Enthusiasm for interacting and collaborating with other departments within the organization in search of solutions
  • Strong presentation, communication, project management, and problem solving skills.
  • Ability to intake business vision and translate to technical solution and architecture requirements
  • Consistent track record of leading execution of architecture vision across multi-functional technical and strategy teams
  • Comfortable with travel and multiple time zones

Location – NY, USA – Hybrid (must be located in New York Metropolitan area 3 days a week)

How To Apply
Qualified candidates are encouraged to submit their resume in Word or PDF format to [email protected] with the job description in the email subject line.

Jivox is an Equal Opportunity Employer (EOE)