Technical Writer Intern

Location: Sarjapur Rd, Bangalore

Company Overview
At Jivox, we’re pioneering the future of commerce media where generative AI meets real shopper data through our AI-native platform, DaVinci Commerce, to create personalized brand experiences. We focus on innovative solutions like agentic shopping ads, autonomous creative compliance, and a platform that launches commerce campaigns in under 5 minutes. Our work powers some of the world’s most recognizable brands (Nestlé, P&G, Unilever) and major retailers (Giant Eagle, Doordash, Nordstrom) as they navigate the rapidly evolving commerce media landscape.

If you’re excited about explaining cutting-edge AI technology to marketing professionals representing some of the largest global brands, this is the place for you.

This role will be reporting to the head of product.

About the Role
We are looking for a motivated QA Intern to join our Quality Assurance team. As a QA Intern, you will gain hands-on experience in testing and identifying bugs in campaign setup, creative build and campaign delivery within the Jivox IQ platform, and ensuring product quality. This internship will provide you with exposure to real-world QA practices, tools, and methodologies.

Position Overview
We’re seeking a Technical Writing Intern who is skilled in explaining cutting edge technology in easy-to-understand language. You will be crafting articles and other web-based materials that help self-service users of the Jivox products learn to use the platform and achieve their marketing and efficiency objectives.

Key Responsibilities

  • As a part of Jivox’s Product team, you would help design content for our global Self-service clientele. Our portfolio of global clients includes the likes of Marriott, Mazda, Nestle, IBM, Fedex and Cathay Airlines.
  • Design and build help center and training material and other content, including interactive help and in-product support.
  • Own the quality of documentation and ease of understanding of the content.
  • Staying up to date on emerging content and delivery models. Interested in leveraging AI to create a more efficient and effective content generation process.
  • Ensuring that all deliverables adhere to our world class standards.

Qualifications & Skills

  • Ability to research, write and create content on various technical topics coupled with clarity of audience
  • Adept at adding / editing images, illustrations, Videos, Audio, to increase users’ understanding of the content
  • Comfortable working with Word documents, PowerPoint presentations and Excel sheets
  • Excellent and effective communication and collaborative skills
  • Thrive in a fast-paced environment, meeting tight deadlines and  prioritizing workloads
  • Ability to collaborate across multiple functions
  • CSS, HTML5, and JavaScript skills are a big plus
  • Experience working in B2B SaaS companies is a plus

Educational & Experience Requirements

  • 0-2 years of experience in technical writing for B2B products, but with a strong passion for communications across multiple media platforms
  • Must possess a degree in Mass communication/Visual communications or in English Literature as a major

How To Apply
Qualified candidates are encouraged to submit their resume in Word or PDF format to [email protected] with the job description in the email subject line.

Jivox is an Equal Opportunity Employer (EOE)