Claudia Rafello

Chief People Officer

As Chief People Officer, Claudia leads our global People & Culture strategy, ensuring that our workplace is one where employees can thrive, grow, and feel valued. She is passionate about building a people-first culture that fosters engagement, attracts and develops top talent, and sustains a strong foundation for innovation and business success.

With deep expertise in global talent acquisition, employee engagement, learning and development (L&D), total rewards, and organizational strategy, she has played a key role in shaping and scaling the People & Culture function. Under her leadership, the company has expanded its workforce across five global offices, strengthening recruitment, retention, and the overall employee experience.

Beyond talent and culture, she has been instrumental in compensation planning and benefits management, ensuring competitive and equitable rewards to attract and retain top talent. She also manages workplace operations and companywide events, including corporate and sales initiatives, creating an environment where employees are supported both professionally and operationally.

Prior to Jivox, she was part of the founding team at Celequest, working alongside Founder and CEO, Diaz Nesamoney to scale the business, define the culture, and empower people leading to its successful acquisition by Cognos and later IBM.

Her leadership philosophy is simple: “adaptability opens doors, and a positive attitude keeps them open”. She believes that embracing change with resilience, optimism, and a willingness to grow is what truly sets individuals and organizations apart.